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Senior Analyst - CMDB Architect

Global Delivery Center·Bengaluru

Pay not stated5–6 yrsFull-time
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About the role

Cross-functional collaboration: Working closely with IT, Security. Legal and Engineering teams to enhance HAM Processes and Identify improvement opportunities. The ServiceNow CMDB Analyst is responsible for the configuration, maintenance, and administration of the Configuration Management Database (CMDB) within the ServiceNow platform.

What you'll do

  • Configure and maintain the ServiceNow CMDB to ensure accurate representation of all configuration items (CIs) and their relationships
  • Configure and maintain ServiceNow Discovery Agentless and ACC
  • Collaborate with cross-functional teams to gather, analyze, and document configuration data requirements
  • Conduct regular audits and reconciliation activities to identify and resolve discrepancies or data integrity issues within the CMDB
  • Develop CMDB policy , standards, and procedures to ensure data accuracy and consistency

What you need

  • 5–6 yrs of experience
  • ServiceNow
  • ITIL
  • Reconciliation
  • B.Tech or B.E. or B.Sc or BCA

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