Senior Analyst(Del Ops (Non-Voice))

About the role

The role ensures operational excellence, adherence to SLAs, compliance with banking regulations, team productivity, and continuous process improvement while acting as a key liaison between management, clients, and the team

What you'll do

• Team & People Management
• Lead, mentor, and motivate a team of associates handling banking processes
• Allocate daily tasks and monitor workload to ensure optimal productivity
• Conduct regular team meetings, performance reviews, and coaching sessions
• Identify training needs and support skill development initiatives

What you need

• 3–5 yrs of experience
• SOP writing
• Power Apps
• Power BI
• Power Automate
• PowerPoint
• Escalation handling
• Any graduate