Senior Analyst(Del Ops (Non-Voice))

HCLTech·Chennai

Pay not stated2–5 yrsFull-time

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About the role

Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications. Actively participate in job related training. Complete assigned project responsibilities.

What you'll do

Respond To Customer Requests That Have Been Escalated From Tier 2 Support Analysts
Answer Technical Questions, Solve Technical Problems, And Suggest Appropriate Workarounds Related To Supported Applications
Resolve customer service issues and skillfully manage complex customer service problems
Maintain individual performance related to SLA's

What you need

2–5 yrs of experience
CRM
Customer service
Any graduate

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