Senior Analyst(Del Ops (Non-Voice))

About the role

The MIS Executive is responsible for collecting, validating, analysing, and presenting operational data to enable timely and informed business decisions. The role ensures accurate reporting, maintains dashboards and trackers, identifies performance trends, and supports operations and leadership teams with actionable insights

What you'll do

• Prepare and publish daily, weekly, monthly, and ad hoc MIS reports within agreed timelines
• Collect data from multiple sources and perform validation, reconciliation, and quality checks before reporting
• Develop and maintain dashboards, scorecards, trackers, and performance reports for operational and leadership reviews
• Monitor key metrics such as productivity, quality, turnaround time, service levels, staffing, attendance, utilisation, backlog, and ageing
• Analyse trends, variances, and exceptions, and highlight risks, gaps, and improvement opportunities to stakeholders

What you need

• MIS reporting
• Reconciliation
• Any graduate