Business Analyst (TPP)| Mumbai
Iaamcp·Mumbai
- Can I apply
- Needs MBA · 7–10 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Iaamcp's site: account needed, ~10–15 min
Early: posted 2 h ago on their own site
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About the role
Senior Analyst at eClerx. The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
What you'll do
- The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met
- Manage the call\Chat volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
What you need
- Telecom
- Any graduate
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