senior analyst

About the role

The role is accountable for day-to-day operations management, SLA adherence, client relationship and expectation management, and escalation handling, while driving hands-on use of AI tools such as ChatGPT and Claude to deliver faster, higher-quality insights and run lean, largely self-sufficient operations.

What you'll do

• Service Delivery & Operations Management
• Own day-to-day delivery of services to clients across online retail, fashion, MRO, M&D, and hi-tech computing accounts, ensuring consistent quality and turnaround
• Plan, sequence, and monitor daily/weekly team workload to meet delivery commitments and client timelines
• Ensure adherence to defined SLAs (turnaround time, accuracy, coverage) and proactively identify and resolve deviations
• Drive smooth roll-out, set-up, and steady-state delivery of new competitive intelligence and analytical service lines

What you need

• 6–9 years in data & business analytics
• Dashboarding
• Power BI
• Excel
• SOP writing
• Stakeholder management
• Prompt engineering
• Any graduate

Good to have

• Six Sigma
• Performance management
• Data privacy
• Client relationship
• Lean

What you get