Senior Analyst - English, Arabic, Microsoft Windows

HCLTech·Lucknow

Pay not statedMid levelFull-time

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About the role

The Senior Support Analyst plays a crucial role in delivering high-quality remote desktop support to clients, ensuring efficient troubleshooting and resolution of technical issues. This position emphasizes effective communication in both English and Arabic, adherence to service level agreements (SLA), and a commitment to exceptional customer satisfaction.

What you'll do

Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Via Telephone, Email, And Chat
Uphold Quality Standards By Monitoring Voice And Accent, Ensuring Compliance With Regulatory

What you need

Windows
Troubleshooting
Networking
Hardware
Any graduate

Good to have

ITIL

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