Senior Analyst - English, Arabic, Microsoft Windows

About the role

The Service Desk Agent will provide voice and non-voice technical support to end users in a global environment. The role includes handling incidents and service requests, troubleshooting common IT issues, and ensuring timely resolution while delivering a professional customer experience.

What you'll do

• : Provide voice and non-voice technical support to end users in a global or international environment
• Log, categorize, prioritize, troubleshoot, and resolve incidents and service requests in line with defined service levels
• Troubleshoot issues related to Windows operating systems, Microsoft Outlook, internet connectivity, and basic networking
• Provide first-level support for desktops, laptops, PCs, and standard peripheral devices
• Guide users through troubleshooting steps and provide clear online technical resolutions

What you need

• 2–5 yrs of experience
• Windows
• Troubleshooting
• Ticketing tools
• Networking
• Hardware
• Any graduate

Good to have

• ITIL