Senior Analyst - IT Infrastructure

About the role

The Senior Analyst IT Infrastructure will be responsible for assisting with day-to-day IT support for local end-users while coordinating seamlessly with our global IT framework. Managing a highly technical environment of approximately 150 developers, 300 endpoints (mixed Mac and Windows), and corporate conference rooms, this role focuses on maintaining strict SLAs, elevating the customer service experience, and driving hands-on deskside support.

What you'll do

• Ensure absolute integrity of the Configuration Management Database (CMDB) by meticulously tracking, auditing
• Handle the end-to-end documentation for procurement, local clearances, and the formal bonding and de-bonding of infrastructure assets
• Endpoint & Identity Governance: Execute operating system deployments, manage device compliance initiatives

What you need

• 6–8 yrs of experience
• Active Directory
• Windows
• Office 365
• ITIL
• Networking
• IAM
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ServiceNow
• JIRA
• iOS
• Android