Senior Analyst, Network Excellence & Optimization - Cigna Healthcare

About the role

Cigna Healthcare is seeking a highly analytical and detail-oriented Senior Analyst to join the Network Excellence & Optimization function. This role is responsible for driving operational excellence initiatives, process improvement, governance, reporting accuracy, controls, automation opportunities, and continuous improvement activities across Provider Network Organization.

What you'll do

• Operational Excellence & Continuous Improvement
• Identify operational inefficiencies, process gaps, bottlenecks, and risks
• Facilitate process mapping and process redesign workshops
• Maintain and improve Standard Operating Procedures (SOPs), process documentation, and operational controls
• Support implementation of operational governance frameworks and performance management practices

What you need

• 3–5 yrs of experience
• Power BI
• Data analysis
• Business analysis
• Excel
• Stakeholder management
• Power Automate
• BBA

Good to have

• Six Sigma
• ISO 9001
• Root cause analysis
• Lean
• PowerPoint
• SOP writing