Senior Analyst – Operations Management

About the role

More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

What you'll do

• Verify the accuracy, completeness, and consistency of documentation, including client documentation, policies, endorsements, and correspondence
• Identify and document discrepancies, errors, or non-compliance issues, and recommend corrective actions
• Perform regular quality checks on pre-bind checklists prepared by the brokers to ensure adherence to best practices and company standards
• Collaborate with teams to identify root causes of quality issues and drive process improvements
• Prepare QA reports, highlighting findings, trends, and actionable recommendations

What you need

• 1–4 yrs of experience
• MS Office
• Documentation
• Process improvement
• Problem solving
• Diploma