Senior Analyst Payroll

About the role

The Analyst Payroll – Applications is responsible for delivering expert application support, ensuring the stable operation, maintenance, and end to end service performance of payroll systems and related interfaces. This role oversees the service lifecycle for payroll applications, provides Level 2 and Level 3 support, and acts as the primary escalation point for issues and service requests.

What you'll do

• Service Delivery & Application Management
• Own and manage all aspects of the payroll application service lifecycle, including Strategy, Design, Transition, Operation, and Continual Service Improvement
• Ensure consistent, reliable delivery and operations of assigned IT services
• Track, measure, and report service performance against agreed service levels; take corrective actions where required
• Plan, coordinate, and implement service maintenance, enhancements, and development initiatives

What you need

• 6–8 yrs of experience
• Payroll
• ITIL
• Negotiation
• Any graduate