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Senior Analyst - ServiceNow

Dautom·Bengaluru

Pay not statedMid levelFull-time
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About the role

Provide first and Second level support to end-users using the ServiceNow platform . Assist users with general inquiries, issues, and requests related to ServiceNow functionality. Troubleshoot and resolve basic ServiceNow incidents and problems, MFA related issues, Access provisioning, administration on Okta etc.

What you'll do

  • Provide first and Second level support to end-users using the ServiceNow platform
  • Assist users with general inquiries, issues, and requests related to ServiceNow functionality
  • Troubleshoot and resolve basic ServiceNow incidents and problems, MFA related issues, Access provisioning, administration on Okta etc
  • Setting up email ids for SSO
  • Monitor Workflows and Queues

What you need

  • ServiceNow
  • IAM
  • Active Directory
  • Ticketing tools
  • MCA

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