Senior Analyst - Voice - Telecom : Networking

About the role

This role is responsible for ensuring accurate validation and timely processing of telecom voice orders for complex customers. The individual monitors order progress, proactively communicates updates, and maintains process compliance. They ensure productivity through attendance tracking and support the team in meeting performance standards while addressing fulfillment issues and reporting system metrics.

What you'll do

• Validate and verify voice order details using telecom networking tools to ensure correct and compliant order entry
• Expedite order processing by coordinating with internal team members and updating order trackers for visibility on milestones
• Communicate order status and delays to customers using structured reports and participate in weekly customer update calls
• Track and manage team attendance using workforce management systems to support consistent productivity
• Monitor order fulfillment exceptions in telecom platforms and escalate unresolved issues within the team

What you need

• Telecom
• Networking
• Any graduate

Good to have

• ITIL