Senior Application Support Engineer

About the role

In this position, we are seeking a highly responsible and accountable Senior Application Support Engineer (L3) 5+ years of experience to support and maintain deployed robotics and warehouse automation systems in production environments. In this role, you will be the primary point of contact for clients facing issues with deployed solutions, ensuring timely and effective resolution.

What you'll do

• Resolve issues faced by customers from ongoing operations including UI, localization, sensor calibration, and integration problems
• Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed
• Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement
• Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration
• Manage and troubleshoot deployment workflows

What you need

• 5–9 yrs of experience
• Troubleshooting
• Linux
• Networking
• CI/CD
• Root cause analysis
• C++
• Any graduate

Good to have

• Fleet management
• Python
• Docker