Senior Arc Support Engineer

About the role

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

What you'll do

• Lead and drive troubleshooting on customer reported issues
• Isolate product issue at hardware/software level, drive the case end-to-end for permanent fix; replicate customer environments in lab
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
• Partners internally with other services teams to deliver focused support by participating in customer reviews, network trainings and driving critical issues to resolution
• Keep the other support teams trained on the designated ARC customer network, practices followed

What you need

• 7–13 yrs of experience
• Troubleshooting
• Networking
• Hardware
• Linux
• Perl
• Python
• B.Tech or B.E.

Good to have

• CCNA
• CCNP