Senior Architect

About the role

As a Principal Architect (Genesys), you will own the architectural strategy, governance, and technical roadmap for our enterprise-scale Genesys Cloud CX platforms. You’ll partner with business leaders, product teams, and engineering to design scalable, secure, and innovative solutions leveraging Genesys Cloud CX technologies.

What you'll do

• Own the architectural strategy, governance, and technical roadmap for our enterprise-scale Genesys Cloud CX platforms
• Partner with business leaders, product teams, and engineering to design scalable, secure, and innovative solutions leveraging Genesys Cloud CX technologies
• Lead the end-to-end architecture for Genesys-based contact center solutions, designing scalable and resilient capabilities across voice, digital channels, IVR, bots
• Architect integrations with CRM, identity, analytics, and enterprise systems while driving modernization and best practices
• Guide technical team, collaborate with business stakeholders to shape future-ready designs, ensure compliance with security and data privacy standards

What you need

• 10–18 yrs of experience
• NLP
• CRM
• Data privacy
• Any graduate