Senior Architect Leader

About the role

Skan is looking for a Senior Architect Leader to build and lead its L2 function: the team that owns the deepest, most complex technical issues our customers face on Skan platforms. These issues span data quality and integrity, network connectivity, virtual assistants, API integrations, data correlation, application performance, data management, and more.

What you'll do

• Leadership of the L2 Function
• Build, lead, mentor, and grow a high-performing team of L2 engineers, setting clear expectations around ownership, responsiveness, and technical rigor
• Define and continuously improve the L2 operating model, including escalation paths from L1, handoffs to Product Engineering, triage priorities, SLAs
• Track and report on key metrics such as time to resolution, escalation rates, recurrence rates, customer satisfaction, and backlog health
• Virtual assistants and LLM-powered features: unexpected responses, accuracy or grounding issues, latency, prompt and context behavior, and model integration failures

What you need

• 12–22 yrs of experience
• SQL
• Microservices
• LLMs
• ETL
• Firewalls
• NoSQL
• Any graduate

Good to have

• Python
• AWS
• Kubernetes
• ServiceNow
• GCP
• JIRA