Senior Architect - ServiceNow AI-2

About the role

Welcome to ZEISS – a company that combines innovation and responsibility! You will play an important role in contributing to the success of digital transformation at ZEISS, with a vision of bringing people, processes, and data together, reliably and easily, to enable all ZEISS employees to work efficiently on one platform.

What you'll do

• Design and continuously improve standard-oriented ServiceNow solutions in close collaboration with process owners, product owners, and platform stakeholders
• Translate business needs into clear functional and technical requirements, ensuring alignment with platform standards, compliance, governance, and lifecycle requirements
• Own holistic solution architecture across ServiceNow products, integrations, data flows, and operating processes
• Ensure security, quality, scalability, maintainability, and operational stability of the managed products and solutions
• Collaborate across ServiceNow product teams, enterprise architecture, security, data, and business stakeholders to deliver integrated platform capabilities

What you need

• ServiceNow
• LLMs
• Machine learning
• Data privacy
• Agile
• NLP
• B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• ITIL
• Prompt engineering
• ETL