Senior Architect - ServiceNow (ITRF)

About the role

Welcome to ZEISS - a company that combines innovation and responsibility! You will play an important role in contributing to the success of digital transformation at ZEISS, with a vision of bringing people, processes, and data together, reliably and easily, to enable all ZEISS employees to work efficiently on one platform.

What you'll do

• Own and evolve the target architecture for ServiceNow IT Request Fulfillment, covering Service Catalog, request and approval flows, fulfillment orchestration
• Translate business and process requirements into end-to-end solution designs, architecture decisions, technical specifications
• Act as technical sparring partner for Product Owners, Process Owners, stakeholders, developers, testers and other ServiceNow product and architecture teams
• Ensure solutions remain close to the ServiceNow standard, minimize technical debt, support upgrades, and make effective use of future platform capabilities
• Define scalable automation patterns and reusable frameworks for catalog item delivery, approvals, fulfillment tasks, verifications, notifications and integrations

What you need

• 7–13 yrs of experience
• ServiceNow
• JavaScript
• Agile
• Root cause analysis
• ACLS
• PowerShell
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Prototyping