Senior Assigned Support Engineer-(Designated / Premier Support)

About the role

The Support team is a fully distributed, global group across the AMER, EMEA, and APAC regions, focused on helping customers get the most from GitLab by troubleshooting complex issues and digging into code and logs to understand why something is not working as expected.

What you'll do

• Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace
• Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers
• Collaborate with Product , Development , Infrastructure , Customer Success , and Sales teams to drive bug fixes, influence feature development
• Partner closely with Support Engineering team members through pairing sessions and stable counterpart relationships to share knowledge and solve problems together
• Contribute to team growth by participating in hiring processes, including reviewing applications and assessments and joining interviews

What you need

• Linux
• Troubleshooting
• Git
• CI/CD
• Kubernetes
• Customer success
• Any graduate

Good to have

• Ruby
• Bash
• Zendesk