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Senior Assistant

3M·Bengaluru

Pay not statedMid levelFull-time
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About the role

3M has a long-standing reputation as a company committed to innovation. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Technology-Enabled Customer Service Job Profile

What you'll do

  • Lead end-to-end order-to-cash operations and ensure timely billing and customer fulfillment
  • Champion customer advocacy and rapid resolution across all customer touchpoints
  • Govern backorder management, inventory prioritization, and stock allocation decisions
  • Coordinate execution across Supply Chain, Credit, Warehouse, Taxation, CIR and Business teams
  • Manage outsourced OM partners for accurate transaction processing and issue resolution

What you need

  • 3–6 years in operations
  • Accounts receivable
  • SOP writing
  • Reporting
  • Power BI
  • Customer service
  • Process improvement
  • Any graduate

Good to have

  • Power Automate
  • Working capital
  • LLMs
  • Root cause analysis
  • Safety management

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