Senior Assistant Vice President

About the role

Own end-to-end availability, performance, security and resilience across service desk, end-user computing, systems, network, voice and site-specific platforms, delivering agreed SLAs and measurable improvements in user and client experience. Lead technology operations governance, capacity planning, major incident and problem management, business continuity and disaster recovery, with a focus on reducing recurring incidents and improving recovery readiness.

What you'll do

• Own end-to-end availability, performance, security and resilience across service desk, end-user computing, systems, network, voice and site-specific platforms
• Lead technology operations governance, capacity planning, major incident and problem management, business continuity and disaster recovery
• Identify and prioritise business and operational AI use cases by assessing value, feasibility, data readiness, security, model risk
• Own technology budgets, forecasts, investment priorities and business cases; drive productivity, automation, cost optimisation and value realisation
• Lead workforce and succession planning, organisation design, capability development and resource allocation to meet current and future service needs

What you need

• 20–30 yrs of experience
• Operational risk
• Financial statements
• Budgeting
• Audit
• LLMs
• Data analysis
• Any graduate

Good to have

• Talent management