Senior Associate – Catalog, RBS

About the role

The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.

What you'll do

• Handle end-to-end processes and related tools in order to achieve business goals
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
• Maintain records of day-to-day work by updating trackers to reflect work done
• Support and implement improvement ideas in order to increase process efficiency
• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations

What you need

• Root cause analysis
• Any graduate