Senior Associate - German Language - Service Desk - Procure To Pay

About the role

Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Collaborate with the Service Management team to understand and effectively implement SLA. Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case;

What you'll do

• Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution
• Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal…
• Collaborate with the Service Management team to understand and effectively implement SLA
• Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case

What you need

• Accounts payable
• Internal controls
• B.Com

Good to have

• Accounting
• SAP