Senior Associate - Process Engineering

About the role

As a Process Engineering Senior Associate in the Digital Banking team within International Consumer Bank, you design and implement end-to-end processes that enable new products, features, and customer journeys. You partner across Product, Operations, Technology, Legal, Compliance, and Controls to translate ambiguity into clear target states with embedded risk and control intent.

What you'll do

• Own end-to-end process design from early concept through implementation, adoption, and stabilization for new and evolving customer journeys
• Design and stand up future-state processes to support new products, features, and digital journeys as the business scales
• Execute impact assessments for product launches to identify downstream operational, process, risk, and control implications and drive required changes
• Perform structured current-state analysis (data, volumes, exceptions, handoffs, pain points
• Quantify opportunities and outcomes (for example, straight-through processing, cycle time reduction, reduced exception rates

What you need

• 5–9 yrs of experience
• Operational risk
• JIRA
• Confluence
• Any graduate