Senior Associate Service Transition Specialist

About the role

The Senior Associate Service Transition Specialist is a developing subject matter expert, responsible for supporting transition activities. The focus within this role remains on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.

What you'll do

• Implements, runs, governs and controls transition projects from inception through to completion
• Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project
• Plans and facilitates engagement sessions with stakeholders in a service transition project
• Manages and mitigates service transition risks
• Manages client and internal escalations as per the standard escalation processes

What you need

• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL