Senior Associate

About the role

We are looking for a Customer Support Agent who will act as a bridge between the Operations and Engineering teams, ensuring timely resolution of technical issues and effective cross-functional communication. The ideal candidate will have a strong technical aptitude, problem-solving mindset, and the ability to translate operational concerns into actionable insights for the engineering team.

What you'll do

• Issue Resolution: Manage and resolve technical issues raised by the Operations team efficiently and within defined SLAs
• Process Improvement: Provide feedback to Product and Engineering teams to enhance platform performance and usability

What you need

• 1–3 years in customer support & success
• Coordination
• Communication
• Freshdesk
• Ticketing tools
• JIRA
• Zendesk
• B.Tech or B.E. or B.Sc or BCA

Good to have

• SQL
• Root cause analysis