Senior Automation Engineer, IT Help Desk

About the role

As Senior Automation Engineer, IT Help Desk, you will build and operate this model—combining exceptional internal customer service with hands-on engineering to create AI agents, automations, and support experiences that help Hackeronies do their best work. This is not a traditional help desk role.

What you'll do

• Build an AI Native IT support experience in which AI agents serve as Tier 1
• Own the effectiveness of the Tier 1 / Tier 2 / Tier 3+ support model: enable Tier 2 to resolve issues AI cannot
• Deliver an exceptional internal customer experience across a highly technical organization, supporting developer workflows and tooling while creating a clear
• Apply Data-Driven Decision Making to deeply understand support demand and performance. Instrument the support experience, identify patterns and failure modes
• Use First Principles Problem Solving to attack the root cause of recurring support needs rather than repeatedly treating symptoms. Simplify systems

What you need

• LLMs
• Git
• Any graduate

Good to have

• IAM
• AWS
• Compensation and benefits

What you get

• ₹22 L–₹27 L a year