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Senior AWS Connect Developer

Gainwell Technologies·Remote

Pay not stated10–18 yrsFull-timeRemote

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About the role

We are seeking a highly experienced and results-driven Senior AWS Connect Developer with strong expertise in contact center technologies, customer service platforms, and Amazon Connect. This role requires a hands-on technical professional who can translate business requirements into scalable contact center solutions, integrate Amazon Connect with CRM and enterprise applications, and support production environments.

What you'll do

  • Design, develop, and enhance Amazon Connect solutions for voice and digital customer interactions
  • Configure and optimize call routing, IVR, queues, and contact flows based on business requirements
  • Enable omnichannel interactions across voice, chat, email, and SMS
  • Integrate Amazon Connect with CRM platforms and other enterprise applications
  • Develop and support integrations using AWS services such as Lambda, S3, CloudWatch, and IAM

What you need

  • 10–18 yrs of experience
  • AWS
  • CRM
  • IAM
  • Any graduate

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