Senior BMS / BAS Specialist / Engineer , Amazon Maintenance Operation Centre

About the role

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.

What you'll do

• Maintain and optimize BMS technologies, IoT platforms, and data analytics of the BMS
• Monitor and maintain ticket/work order processes and queues while ensuring customer care and quality meet the high bar
• Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings
• Design, implement and manage BMS Standard Operating Procedures, Policies and Processes which are scalable across the globe
• Support the development and execute a comprehensive strategy for maintaining, improving, and expanding our global support services

What you need

• 5–9 yrs of experience
• Maintenance
• HVAC
• SOP writing
• Data analysis
• Customer service
• Process improvement
• B.Tech or B.E.

Good to have

• IoT