Senior BMS Specialist, Global BMS Technical Services

About the role

OPS - GEMS is the enterprise responsible for driving engineering excellence, materials innovation, and sustainability initiatives across Amazon's global operations infrastructure. OPS - GEMS leads the design, deployment, integration, and lifecycle management of building automation platforms, energy infrastructure, and sustainability technologies across Amazon's worldwide operations network.

What you'll do

• Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding our global support services
• Collaborate closely with GRBD&E, D&C, Sustainability, RME, and other stakeholders to understand customer requirements, business objectives, and operational needs
• Design, implement, and manage BMS standard operating procedures, policies, and processes that are scalable across the globe
• Maintain and optimize BMS technologies, IoT platforms, and data analytics tools
• Monitor and maintain ticket and work order queues, ensuring customer care and quality meet the high bar

What you need

• HVAC
• Data analysis
• Problem solving
• IoT
• SOP writing
• Customer service
• B.Tech or B.E.

Good to have

• Facility management
• Power systems