Lead Assistant Manager
EXL·Kochi
- Can I apply
- Open to any education · Senior level
- Pay
- Pay not stated
- Source
- From the company's careers page · yesterday
- How to apply
- On EXL's site: account needed, ~10–15 min
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About the role
We are seeking a highly motivated and client-facing Senior Business Analyst to join our growing organization and play a critical role in shaping the future of Salesforce-powered Conversational ITSM and Enterprise Service Management solutions .
What you'll do
- Business Analysis & Client Engagement
- Act as the primary liaison between business stakeholders, delivery teams, and technology teams
- Conduct discovery workshops, requirement gathering sessions, design thinking workshops, and stakeholder interviews
- Engage confidently with senior client stakeholders, business leaders, process owners, and executive sponsors
- Analyze current-state business processes and identify opportunities for automation, optimization, and digital transformation
What you need
- 6–10 yrs of experience
- Business analysis
- Salesforce
- Test cases
- Customer success
- Stakeholder management
- Any graduate
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