Senior Business Analyst

About the role

Overview We are looking for an experienced Business Analyst with strong expertise in the Telecom Lead-to-Cash (L2C) domain to drive digital transformation initiatives for enterprise B2B telecom customers. The ideal candidate should have deep functional knowledge across the complete telecom sales and order lifecycle and be capable of leveraging AI-assisted business analysis to improve requirement gathering, process optimization, and solution design.

What you'll do

• Drive end-to-end business analysis across the Telecom Lead-to-Cash (L2C) journey
• Knowledge on CRM/CPQ, Product Catalog, Order Management (OM), Service Order Management, Inventory Management, Microservices based Architecture, RPA, Service Fulfillment
• Gather, analyze, and document business requirements using traditional and AI-assisted analysis techniques
• Able to understand and translate business requirements, and working with product / technical and operations teams to help design and build new Products and Services
• Able to conduct workshops and design thinking sessions, to understand IT Process / Technology / Architecture and existing OSS/BSS implementations

What you need

• 10–12 yrs of experience
• Telecom
• Business analysis
• CRM
• RPA
• Microservices
• Costing
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ServiceNow