Senior Business Analyst

About the role

Senior Business Analyst (SBA) is a role within the Information Technology (IT) Corporate team. The SBA works alongside with the business and functions stakeholders to improve their processes and systems. He/she understands the business and is responsible for assessing needs and resolve Incidents and requests coming from multiple stakeholders.

What you'll do

• Responsible for assessing needs and resolve Incidents and requests coming from multiple stakeholders
• Collaborate with Implementation, Solution Architect, Delivery and Outsourcer of Application Support for any initiative that will require Support engagement
• Attend internal and external service meetings (when required) to discuss escalated issues and improvement plans
• Partner with outsourcer of application support to improve relationships, monitor performance and quality of services
• Monitor escalated issues closely and assist outsourcer in resolving them according to applicable escalation procedure

What you need

• 3–5 yrs of experience
• Business analysis
• Unit testing
• Oracle Fusion
• Accounts receivable
• Accounts payable
• Record to report
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• Test automation
• ITIL
• Regression testing