Senior Business Operations Associate

About the role

We're looking for a Senior Business Operations Associate to join our Finance and Business Operations team to bring structure, visibility, and consistency to the operational processes that sit across our Commercial teams and Finance team. You'll own key workflows across customer footprints, billing, contract renewals, and making sure important steps are completed accurately and on time.

What you'll do

• Own customer footprint operations end to end , from setting up footprint requirements and coordinating customer follow-ups through submission, review, data validation
• Manage the operational workflows that support billing and renewals , working closely with Finance and Customer Success to ensure footprint data is accurate
• Build and maintain clear visibility across key customer operations , including submitted and outstanding footprints, renewal requirements, contract expirations
• Coordinate directly with customers on operational requirements , following up on outstanding information, communicating clearly and tactfully
• Build, improve, and operationalize processes across Customer Success and Finance , turning ad-hoc workflows into clear, repeatable ways of working

What you need

• 3–5 yrs of experience
• Customer success
• Excel
• Any graduate

What you get

• ₹14 L–₹18 L a year