Senior Business Support Executive

About the role

A Senior Business Support Executive manages and enhances business operations by overseeing administrative tasks, coordinating between departments, and implementing process improvements. They handle complex inquiries, provide strategic support to senior management, and ensure efficient workflow. Their role includes analyzing business needs, preparing reports, and facilitating communication to drive operational excellence and support organizational goals.

What you'll do

• Rotational shift Rotational week off Lead and manage a team of BPO Associates, providing guidance and support to ensure efficient task execution
• Handle complex customer service and technical support queries, ensuring prompt resolution and customer satisfaction
• Manage client interactions, including responding to emails and phone calls with professionalism
• Oversee data entry tasks, ensuring accuracy and adherence to project timelines
• Develop and deliver presentations, reports, and other documentation as required by management

What you need

• Customer service
• Sales
• MS Office
• Escalation handling
• Data entry
• Communication
• Any graduate