Senior Capability Manager(DPO)

About the role

This role is responsible for driving business process transformation across the business unit through structured process discovery, entitlement assessment, operating model evaluation, and technology/tool analysis. The Transformation Senior Manager identifies improvement opportunities, builds transformation roadmaps, and leads execution of strategic programs to improve productivity, customer experience, control, and business outcomes.

What you'll do

• Lead business process transformation initiatives across the business unit, from opportunity identification through implementation and value realization
• Conduct end-to-end process discovery to map current-state workflows, identify pain points, quantify inefficiencies, and define future-state process designs
• Perform entitlement studies to establish baseline performance, identify improvement potential, and quantify productivity, quality, and cycle-time benefits
• Evaluate current technology landscape, tools, and data flows to identify optimization, automation, digitization, and integration opportunities
• Assess and recommend fit-for-purpose solutions, including workflow tools, analytics platforms, automation technologies, and AI-enabled capabilities

What you need

• Excel
• LLMs
• Process improvement
• Telecom
• Change management
• Problem solving
• B.Tech or B.E. or BBA

Good to have

• Business analysis
• Project management
• Six Sigma