Senior Claude Platform Support Engineer

Unisys India (Private) LTD-UGS Bangalore·Bengaluru

Pay not stated5–8 yrsFull-time

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About the role

The AI Support Engineer owns L1 enablement content, knowledge base maintenance, and runbook/documentation support for the Anthropic Claude Platform Managed Services engagement, and contributes L1.5/L2 support to help meet the Support Track's Service Levels.

What you'll do

Develop and maintain L1 enablement content and knowledge base articles for Authorized Users of the Anthropic Claude platform and its supported products (Claude Code
Maintain and continuously update L1.5/L2 support runbooks and technical documentation as platform features, guardrails, and policies evolve
Provide L1.5/L2 support for Incidents and Service Requests, contributing to Response/Restoration targets (SL-1 through SL-4) and Service Request Fulfillment (SL-6)
Support the weekly operational review of Incidents, changes, defects, and Service Level performance
Assist with onboarding and rollout-wave documentation to support the Onboarding & Rollout Completion Service Level (SL-7)