Senior Client Service Associate

About the role

The main responsibility of the position is to execute client service in a Professional manner driving positive NPS, adhering to the service processes and displaying compliant behavior and playing a pivotal role in driving the growth of our client base to further enhance the client experience.

What you'll do

• Lead Conversion: Manage administrative tasks efficiently to convert leads into new trading clients (NTC), ensuring a smooth transition
• The position is mandated to Service clients within the structure and processes in Global Client Services
• The SCSA also is mandated to handle VIP clients request with priority , and to the extend of other tasks being assigned ( training /feedback), ad hoc from the leader
• Tiered client set up – with focus on tier1 and below clients

What you need

• 3–5 yrs of experience
• Customer service
• Sales
• CRM
• Capital markets
• Any graduate