Senior Client Success Manager

About the role

As a Senior Client Success Manager, you will own and grow strategic bank accounts (existing and new) across Mumbai and beyond. The ideal candidate will nurture strong B2B relationships, ensure high client satisfaction, and drive growth by partnering with banks to adopt and expand Nuclei’s suite of offerings.

What you'll do

• Own and manage large, strategic bank accounts end to end from onboarding to long term growth and renewals
• Build and maintain strong relationships with CXOs and senior stakeholders (Digital Heads, Business Heads, Product Leaders)
• Collaborate with internal teams (product, tech, operations) to ensure timely integration and launch
• Monitor overall account health, including adoption, transaction volumes, and ROI, and proactively drive improvements
• Ensure high client satisfaction; serve as trusted advisor on strategy

What you need

• 12–15 yrs of experience
• Sales
• Upselling
• Cross-selling
• Roadmapping
• Any graduate

Good to have

• Key account management