Senior Community Lead

About the role

The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations and at all locations of WeWork and serves as the “face” of WeWork. Every employee of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations.

What you'll do

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Take direction from the the Community Manager to support the Community Team as necessary
• Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
• Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required

What you need

• 6–8 yrs of experience
• Quality control
• Zendesk
• Any graduate