Senior Consultant

About the role

Reckitt is seeking an experienced SAP OpenText Consultant to provide Level 3 support, governance, and technical expertise for OpenText solutions integrated with SAP applications. The consultant will be responsible for supporting OpenText content management, document archiving, workflow management, repository administration, and SAP integration while driving service excellence across a global AMS environment.

What you'll do

• Application Support & Operations
• Provide L3 support for OpenText platforms integrated with SAP applications
• Resolve complex incidents related to document retrieval, archiving, repository performance, workflow failures, and content management
• Manage document ingestion, indexing, storage, and retrieval processes
• Support business-critical OpenText services in accordance with SLA and KPI commitments

What you need

• 6–10 yrs of experience
• SAP
• Root cause analysis
• SAP FICO
• Process improvement
• SOP writing
• Unit testing
• B.Tech or B.E. or B.Sc or BCA