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Senior Consultant

HCLTech·Bengaluru

Pay not stated3–6 yrsFull-time
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About the role

The SAP MDG Consultant-L2 is responsible for providing functional and operational support for SAP Master Data Governance processes across the enterprise landscape. The role supports business users, resolves incidents and service requests, assists with data governance activities, and ensures the quality and integrity of master data across SAP systems.

What you'll do

  • Incident & Service Request Management
  • Provide L2 support for SAP MDG incidents, service requests, and user inquiries
  • Analyze and resolve master data workflow and governance issues
  • Monitor ticket queues and ensure SLA compliance
  • Escalate complex issues to L3 support teams where required

What you need

  • 3–6 yrs of experience
  • Stakeholder management
  • SAP
  • SAP HANA
  • Data structures
  • ITIL
  • Process improvement
  • MBA or B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

  • Regression testing
  • SOP writing

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