Senior Consultant

About the role

Final product scope should be aligned to the LSH service catalogue. This role operates as highest technical escalation, engineering authority and service reliability leadership for the domain.

What you'll do

• Stable, secure and recoverable business services with minimized user and operational impact
• Predictable SLA performance, transparent communication and high-quality ticket ownership
• Reduced recurrence through measurable problem actions, automation and knowledge reuse
• Safe releases and changes supported by evidence, risk assessment and rollback readiness
• Strong partnership with business teams, global resolver groups and technology vendors

What you need

• 8–12 yrs of experience
• ITIL
• ISO 9001
• Clinical data management
• SAS
• R
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Talent management