Senior Consultant

About the role

This role operates as highest technical escalation, engineering authority and service reliability leadership for the domain.

What you'll do

• Stable, secure and recoverable business services with minimized user and operational impact
• Predictable SLA performance, transparent communication and high-quality ticket ownership
• Reduced recurrence through measurable problem actions, automation and knowledge reuse
• Safe releases and changes supported by evidence, risk assessment and rollback readiness
• Strong partnership with business teams, global resolver groups and technology vendors

What you need

• 8–12 yrs of experience
• SQL
• Azure
• ITIL
• REST APIs
• Incident response
• Active Directory
• B.Tech or B.E. or B.Sc or BCA

Good to have

• API testing
• Cloud security
• Git
• Postman
• Root cause analysis
• Talent management