Senior Consultant

About the role

The Senior SAP BusinessObjects Consultant will provide Level 2 support for the customer's SAP BusinessObjects reporting landscape while contributing to report development, enhancement initiatives, analytics transformation programs, and project-driven changes. The role will support a global 24x7 AMS environment and work closely with BW, SAC, and business teams to deliver stable and effective reporting services.

What you'll do

• Provide L2 support for SAP BusinessObjects reporting services
• Resolve incidents, service requests, and report-related defects within agreed SLAs
• Troubleshoot report failures, publication issues, scheduling failures, and report performance concerns
• Support user access and security-related requests
• Participate in shift handovers and major incident resolution activities

What you need

• 4–7 yrs of experience
• SAP
• Change management
• Root cause analysis
• Reconciliation
• Business analysis
• Process improvement
• Any graduate

Good to have

• Regression testing
• SOP writing