Senior Consultant, PLM & Alfresco AMS

About the role

The Senior Consultant – PLM & Alfresco AMS will be responsible for providing application support, incident and problem resolution, workflow management, and continuous improvement for Teamcenter PLM and CAD systems . This role ensures stable operations, SLA adherence, and seamless coordination with business, platform, and development teams, with a strong focus on production support and user satisfaction.

What you'll do

• Application Support & Operations
• Act as the primary point of contact for business users for PLM-related operational issues
• Provide L2 support for Teamcenter PLM in production and non-production environments
• Handle incidents, service requests, and problem tickets within defined SLA/TAT
• Communicate clearly regarding incident status, risks, and resolution timelines

What you need

• 6–8 yrs of experience
• Stakeholder management
• Root cause analysis
• Change management
• AutoCAD
• Process improvement
• Problem solving
• B.Tech or B.E.

Good to have

• SolidWorks