Senior Content Analyst

About the role

The vertical is primarily responsible for providing historical financial information to the clients on companies across the globe. Historical financial information for the clients would basically mean providing financial statements as reported by the Companies to the clients.

What you'll do

• Guide Service teams across all locations to deliver exceptional Customer experience to all internal and external clients as per the expected standards so that the…
• All cases are resolved in a timely manner with no overdue and outstanding cases and responses to queries are provided using the TEN principles
• Should actively be engaged in Incident Management related to fundamentals, Partner with cross content teams from where the data are ingested to fundamentals database
• Each case is thoroughly analyzed, and accurate root cause is identified
• Mentor, train and develop staff new and Existing Service resolvers across all locations within fundamentals including providing direct feedback to the resolvers on…

What you need

• Lean
• SQL
• Six Sigma
• Power Apps
• Python
• Scikit-learn
• B.Com

Good to have

• Power BI
• NumPy
• Pandas
• R
• Financial statements
• Cash flow