Senior Content Analyst

About the role

The purpose of this role is to provide subject matter expertise, skills, and support with knowledge of the Service Cloud and/or Exchange-traded content. The person in this role should be customer-centric and should be very good in communication, both written and oral.

What you'll do

• Identify the gaps and train the respective team members to bridge the gap
• Liaise with Content Analysts/Associate Content Analysts on various queries with varying degree of complexity and help them resolve it
• Manage and take ownership of the resolution process for all customer related Escalations
• Collaborate with the team and be the go to person in the team for complex queries
• Monitor various reports on service cloud to avoid potential ERT and timeliness breaches. Work with and involve cross functional teams to expedite client queries that are…

What you need

• 2–5 yrs of experience
• Research
• B.Tech or B.E. or B.Sc or BCA or BBA